Legal Notice

This website is operated by WindSafe Solutions Pty Ltd.

By accessing this website, browsing products, submitting an enquiry, requesting a quote, placing an order, accepting a quote, issuing a purchase order, paying a deposit, accepting delivery, or otherwise instructing WindSafe Solutions to proceed, the customer agrees to WindSafe Solutions’ applicable terms, including its Terms and Conditions of Trade, Terms of Service, Shipping Policy, Return and Refund Policy, invoice terms, quote terms, and any other terms provided at the time of sale.

Product Information

Product descriptions, images, specifications, documentation, standards references, availability, lead times, and pricing are provided for general information and may change without notice.

WindSafe Solutions aims to keep website information accurate and current, but product information may be supplied by manufacturers, suppliers, importers, or third parties and may change from time to time.

Customers are responsible for confirming that products are suitable for their intended use, site requirements, internal procedures, project requirements, risk assessments, safety systems, training requirements, and applicable standards.

Technical Guidance

WindSafe Solutions may provide product guidance based on field experience, supplier information, manufacturer documentation, product knowledge, and available industry information.

Any guidance provided by WindSafe Solutions does not replace the customer’s own competent person, safety manager, engineer, inspector, procurement authority, site-specific risk assessment, or legal/compliance obligations unless expressly agreed in writing.

Intellectual Property

All WindSafe Solutions logos, brand material, website content, product descriptions, catalogue material, documents, templates, pricing structures, product information compiled by WindSafe Solutions, and commercial materials remain the property of WindSafe Solutions unless otherwise agreed in writing.

No material from this website may be copied, reproduced, modified, distributed, or used for commercial purposes without WindSafe Solutions’ written approval.

Liability

To the maximum extent permitted by law, WindSafe Solutions is not liable for indirect, consequential, special, punitive, or economic loss arising from use of this website, reliance on website information, product availability changes, supplier delays, freight delays, or third-party information.

Nothing in this notice excludes, restricts, or modifies any guarantee, right, or remedy that cannot be excluded under Australian Consumer Law or other applicable legislation.

Governing Law

This website and legal notice are governed by the laws of Queensland, Australia.

Privacy Policy

This Privacy Policy explains how WindSafe Solutions Pty Ltd collects, uses, stores, and discloses personal and business information.

1. Information We Collect

WindSafe Solutions may collect information including:

• name;
• business name;
• job title;
• email address;
• phone number;
• billing address;
• delivery address;
• purchase order details;
• quote and order history;
• invoice and payment information;
• account and credit information;
• delivery instructions;
• product enquiry details;
• website enquiry details;
• communication records;
• information provided through forms, email, phone, Shopify, or other business systems.

For business customers, WindSafe Solutions may also collect company details, ABN/GST details, accounts contact details, trade references, credit application information, and other information required to assess or manage customer accounts.

2. How We Collect Information

WindSafe Solutions may collect information when customers or users:

• visit the website;
• submit an enquiry;
• request a quote;
• place an order;
• accept a quote;
• issue a purchase order;
• pay an invoice;
• contact WindSafe Solutions by email, phone, form, or other communication method;
• apply for a credit account;
• interact with WindSafe Solutions through Shopify, Xero, Monday.com, email, or other business systems.

3. How We Use Information

WindSafe Solutions may use information to:

• respond to enquiries;
• prepare quotes;
• process orders;
• issue invoices;
• arrange delivery;
• manage customer accounts;
• assess credit applications;
• manage payment and debt recovery;
• provide product documentation;
• communicate order updates;
• handle returns, warranty claims, and delivery issues;
• improve products, services, website performance, and customer experience;
• send business-related updates, product information, or marketing communications where appropriate;
• comply with legal, tax, accounting, and regulatory obligations.

4. Disclosure of Information

WindSafe Solutions may disclose information to third parties where reasonably necessary for business purposes, including:

• suppliers;
• manufacturers;
• freight companies;
• warehouses;
• payment processors;
• accounting providers;
• software providers;
• professional advisers;
• debt collection providers;
• insurers;
• regulators or authorities where required by law.

Information may be shared to process orders, arrange delivery, manage accounts, assess credit risk, provide customer support, or comply with legal obligations.

5. Website, Cookies, and Analytics

The WindSafe Solutions website may use cookies, analytics tools, Shopify tools, and similar technologies to help operate the website, understand website traffic, improve user experience, support checkout functions, and measure marketing performance.

Users may disable cookies in their browser settings, but some website functions may not operate properly.

6. Marketing Communications

WindSafe Solutions may use customer contact details to send business-related updates, product information, catalogue updates, stocked item updates, or marketing communications where appropriate.

Customers may unsubscribe or request removal from marketing communications by contacting WindSafe Solutions.

7. Storage and Security

WindSafe Solutions takes reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored in systems including Shopify, Xero, Monday.com, Google Workspace, email systems, accounting systems, and other business tools used by WindSafe Solutions.

8. Access and Correction

Customers may contact WindSafe Solutions to request access to or correction of personal information held by WindSafe Solutions.

WindSafe Solutions may need to verify the requester’s identity before providing access or making corrections.

9. Retention

WindSafe Solutions may retain information for as long as reasonably necessary for business, accounting, tax, legal, warranty, compliance, account management, and recordkeeping purposes.

10. Contact

Privacy enquiries should be directed to:

WindSafe Solutions Pty Ltd
Email: operations@windsafesolutions.com.au